Service Level Agreement In Cloud Computing

October 6, 2021

Ultimately, the SLA is your contract with the service provider and sets expectations for the relationship. It should be written to protect your cloud services based on the level of risk you are willing to accept. The goal is to have an SLA that can understand and agree with both the cloud consumer and providers, including an exit strategy. The SLA should be seen as the document establishing the partnership between the parties and used to mitigate problems. If the service provider is acquired by another entity or merges with another entity, the customer can expect its SLA to remain in effect, but this may not be the case. The agreement may need to be renegotiated. Don`t make assumptions; Note, however, that the new owner does not wish to alienate existing customers, which allows him to choose to respect the existing SLAs. A service level agreement is an agreement between two or more parties, one of which is the customer and the other service providers. It can be a legally binding formal or informal “treaty” (e.g.

B internal relations in the department). . . .

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